At Health&Dewi, we are committed to your satisfaction and stand by the quality of our digital products. Please review our refund and returns policy for details:
Refund Eligibility
- Digital Products
Due to the nature of digital products, refunds will only be granted under the following circumstances:- The product was not delivered successfully (e.g., download failure).
- There is a technical issue with the product that cannot be resolved.
- The product description significantly differs from the delivered content.
- Non-Refundable Situations
- Change of mind after purchase.
- Lack of compatibility with your device.
- Partial use of downloadable content.
How to Request a Refund
- Contact Us
- Include your order number, proof of purchase, and a description of the issue.
- Review Process
- Our team will review your request within 5 business days and contact you for further clarification if needed.
- If approved, the refund will be processed within 7 business days to the original payment method.
Exchanges and Replacements
For technical issues, we may offer a replacement product or provide troubleshooting assistance to resolve the issue instead of a refund.
Customer Support
If you have questions or concerns about our policy, feel free to contact our support team. We’re here to help!
“At Health&Dewi, your satisfaction is our priority. Thank you for trusting us with your wellness journey!”